Job Description

Job Title: Lead Locksmith Technician

Reports To: General Manager or Franchise Owner

Key Areas of Responsibility

The Lead Locksmith Technician position is an integral part of FlyLock Security Solutions - Manhattan/Queens and is key to the growth of the company. All Lead Locksmiths must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Lead Locksmith position is a hands-on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.

Responsibilities

• Perform emergency work orders, for commercial clients only.
• Install, repair, and maintain commercial and residential hardware.
• Safe and card access experience is a huge plus.
• Install, repair, and maintain access control hardware.
• Modify hardware for locks.
• Create and maintain master key systems.
• Residential and commercial lock re-keying / perform pinning of locks.
• Interpret a variety of instructions in written, diagram, or schedule form.
• Troubleshoot with a variety of variables in situations.
• Clean, maintain, adjust, calibrate & service equipment used.
• Read operating and maintenance instructions and procedure manuals.
• Write simple correspondence.
• Effectively present information to customers and commercial clients.
• Perform basic arithmetic in all units of measure.
• Cut keys by code.

Operations Support

• Receive verbal instructions from management or clients/customers.
• Perform small projects as directed by management.
• Complete and submit paperwork accurately and on time.

Qualifications, Knowledge, and Skills

• Minimum of 2 years experience in technical hands-on field experience in locksmithing, access control, door hardware, and other skilled trades.
• Good relationship-building skills with a diverse population including all customers’ partners, technicians, and all other company employees.
• Good verbal and communication skills.
• Ability to manage multiple functions at the same time.
• Good organizational skills.
• Able to work with minimal supervision.
• Capable of working effectively as part of a team.
• Able to work safely on ladders.
• Ability to drive in compliance with company vehicle policy.
• Provide a high level of timely & accurate customer service.
• Communicate effectively with the client to determine what services are needed.
• Respond to general inquiries from customers/clients.

Physical Requirements

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Withstand external weather conditions year-round.

Compensation: $25.00 - $35.00 per hour

The Flying Locksmiths and FlyLock Security Solutions franchise network of security specialists provide access control systems, commercial locksmith services and door security solutions nationwide. We blend traditional values with the latest advancements in technology to ensure our life safety and security solutions meet the precise needs of clients.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to FlyLock Security Solutions Corporate.

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