Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here. Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. About the opportunity: Responsible for independently assisting providers and clinical teams with patient care, maintaining patient records, and completing administrative duties that assist in the management of patient care. What you will do: Fields patient phone calls and voicemails promptly and in a professional manner. Addresses patient portal and electronic health record (EHR) messages through the drop box within an acceptable timeframe established by providers and leadership. Communicates with necessary provider or team member regarding patient questions and concerns. Receives patient refill requests and processes appropriately based on appropriate workflow based on qualifying factors for refill. If refill cannot be processed by the clinical assistant, the clinical assistant sends the request to the provider with necessary information to process the request. Manage provider’s patient portal messages, sort to appropriate inboxes within the EHR or address messages as needed. Closes loop with patient on requests, questions, results, or concerns. Ensures accuracy and proper documentation in the patient’s electronic health record. Communicate with clinical care team as needed. Role models the principles of a Just Culture and Organizational Values. Must be HIPAA compliant This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. What you will need: Experience:
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