Job Description

Clinical Support Assistant

Scope: Under direct supervision, assists physicians and clinicians with patient care duties in a clinical environment. Promotes efficient patient flow and patient care, i.e. exams, and procedures. Performs clinic support tasks including miscellaneous clerical tasks, answering phones, and maintaining physicians schedule. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Essential Duties And Responsibilities:

• Escorts patients to and from exam rooms, physician offices, and treatment room as appropriate.
• Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes.
• Obtains all necessary patient records as required by physician and verifies presence of consent prior to treatment or procedures.
• Prepares and stocks exam/treatment rooms and orders supplies as needed.
• Assists physicians with exams and procedures as requested.
• Assists with delegated patient education including but not limited to distributing education literature, etc.
• Obtains blood specimens from peripheral sites as needed and in accordance with OSHA and universal precautions.
• Administers subcutaneous and intramuscular injections, including but not limited to, hormones and biological growth factors.
• Maintains all exam/treatment room disinfection protocols.
• Processes instruments and equipment as needed.
• Answers patient telephone calls for referral to physician or nurse/pharmacist.
• Phones in prescriptions and makes other patient calls as directed by physicians and RN.
• Schedules patient tests, procedures and hospital admissions and schedules appointments to follow-up on receipt of test results, as applicable.
• Assists with select pre-authorizations and pre-certifications as needed. Informs physician of patient reschedules and no shows.
• Obtains new patient records and previous test results, x-rays, scans, etc.
• Performs other administrative duties, i.e. typing, filing faxing reception, etc, as requested by supervisor or physician.
• Maintains indigent drug program and sample drug program as assigned.

Minimum Qualifications:

• High school graduate or equivalent.
• Certificate of graduation from an accredited program for Medical Assistants strongly preferred.
• Minimum five years experience as a medical assistant or nursing assistant in a hospital or clinic setting.
• Phlebotomy experience preferred.
• Current CPR certification required.
• Certified Medical Assistant strongly preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.

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