Job Description

Join Cataloochee Ski Area as a Guest Experience Coordinator!

Bring the magic of the mountain to life. Cataloochee Ski Area, located in the breathtaking Maggie Valley, NC, is looking for a Guest Experience Coordinator to be the friendly face and helpful guide for every guest on our slopes.

About Cataloochee Ski Area:

Cataloochee Ski Area is more than just a ski destination; it's a winter adventure playground. With 18 expertly groomed slopes, a freestyle terrain park, a brand-new quad lift, and breathtaking mountain views, our team is dedicated to creating exceptional experiences for every guest. If you're passionate about winter sports and love working in a lively, scenic environment, Cataloochee is your kind of place!

What You'll Do:

As a Customer Experience Specialist, you'll be at the heart of the guest experience:

• Greet and assist guests with questions, slope passes, rentals, and lessons
• Answer phones and respond to emails with professionalism and enthusiasm
• Help guests plan their perfect day on the mountain
• Keep the front desk and guest areas running smoothly and efficiently

What We're Looking For:

• A friendly, outgoing, and approachable personality
• Excellent communication skills for phones, emails, and in-person interactions
• Ability to stay calm and organized in a fast-paced, dynamic environment
• Previous customer service experience, hospitality, or ski industry experience is a plus

Why You'll Love Working Here:

• Perks on the mountain get access to ski area discounts and enjoy the slopes with your employee lift pass when you're off the clock!
• Fun and friendly work environment be part of a tight-knit team at a top-rated ski area.
• Competitive Pay earn money while working at one of the most beautiful places in Western North Carolina!
• Complimentary Season Pass enjoy the slopes on your off-time

Ready to join the adventure? Don't miss your chance to bring your energy, enthusiasm, and love of the slopes to Cataloochee Ski Area this winter.

Compensation: $15.00 - $17.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Discover Winter Adventure at Cataloochee Ski Area

Perched in the Great Smoky Mountains of North Carolina, Cataloochee Ski Area has been a winter tradition since 1961 and is proud to be the first ski area in the state. With stunning mountain views, a welcoming atmosphere, and a passion for snow sports, we've built a reputation for combining southern hospitality with mountain adventure.

Our mountain has something for everyone:

• 18 scenic, expertly groomed slopes for all ability levels
• A brand-new quad ski lift to move more skiers and riders up the mountain, faster
• A dynamic freestyle terrain park for adrenaline lovers
• A fully equipped rental department to get guests slope-ready
• A comprehensive Ski & Ride Center offering lessons for beginners to advanced riders
• A cozy gift and gear shop stocked with mountain essentials
• Quick and convenient cafeteria-style dining
• Beverage service to keep the good vibes flowing
• Plus, Tube World our snow tubing park is just minutes from the base area!

At Cataloochee Ski Area, our mission is simple: deliver unforgettable experiences for every guest, every day. From first-time skiers to lifelong passholders, we take pride in creating moments that keep people coming back season after season. That level of service comes from the heart of our operation our team.

Why Work at Cataloochee?

• Be part of a tight-knit, family-oriented team that values fun, collaboration, and professionalism.
• Enjoy perks like a free season pass, discounts on rentals and lessons, and the chance to spend your days surrounded by fresh mountain air.
• Gain valuable experience in hospitality, customer service, and outdoor recreation all in a high-energy, team-focused environment.
• Play an active role in carrying forward a legacy of customer service excellence while helping create unforgettable mountain memories for our guests.

Each winter, Cataloochee comes alive with energy, adventure, and camaraderie. Our team thrives in a fast-paced, high-spirited environment where fun is always part of the job. Though the season lasts just over four months, the memories and friendships built here last much longer. Whether you're seeking a seasonal adventure or a pathway into the outdoor recreation industry, Cataloochee Ski Area offers more than a jobit's an experience.

Join us this winter and make your season unforgettable both on and off the slopes.

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