Job Description

We are seeking an Ecommerce & Loyalty Implementation Specialist to support customer onboarding and implementation for grocery retail ecommerce and loyalty solutions. This is a customer-facing, hands-on role ideal for someone with experience in ecommerce, retail technology, onboarding, or SaaS implementations.

This role requires someone who is semi-technical, organized, customer-oriented, and comfortable configuring online storefronts, gathering requirements, coordinating testing, and guiding clients through onboarding and go-live.

If you understand how online stores function, are comfortable with ecommerce terminology, and have experience working with tools such as Excel, HTML, CSS, Canva, and Adobe Photoshop, we'd love to chat further with you.

Key Responsibilities

• Lead customer onboarding and implementation from kickoff through go-live and post-launch support
• Gather business and technical requirements from clients and translate them into platform configuration needs
• Configure ecommerce storefronts, including store setup, departments and categories, pickup and delivery options, fees, merchandising, promotions, content updates
• Work with item, catalog, and pricing files in CSV and Excel
• Review and validate product data, including: items, UPCs, pricing, promotions, categories, images, product availability, store-level settings
• Coordinate testing efforts with customers, POS partners, and internal teams
• Test loyalty workflows including shopper identification, enrollment, digital coupons, promotions, redemption, and transaction flows
• Execute end-to-end ecommerce testing from product search through checkout, payment, order placement, and fulfillment
• Manage user acceptance testing (UAT), issue tracking, go-live readiness, and post-launch stabilization
• Train retailer teams on ecommerce and loyalty administration tools
• Identify issues, troubleshoot where possible, and escalate appropriately to engineering or technical teams when needed

Required Qualifications

• 3–5 years of experience in ecommerce onboarding, SaaS implementation, retail technology, loyalty programs, POS-related environments, or similar client-facing implementation roles
• Strong understanding of ecommerce concepts, online storefront functionality, and onboarding workflows
• Experience gathering requirements and coordinating directly with customers
• Comfortable working with Excel/CSV data files , including reviewing product, pricing, and category information
• Strong testing and quality assurance mindset
• Excellent communication, organization, follow-through, and problem-solving skills
• Ability to manage multiple projects and deadlines in a client-facing environment

Preferred Qualifications

• Experience in grocery retail or with retail ecommerce platforms
• Familiarity with POS ecosystems and integrations
• Exposure to systems such as Toshiba, NCR, ECRS, LOC, TRUNO, or similar platforms is a plus
• Working knowledge of HTML, CSS, Canva, Adobe Photoshop, and strong Excel skills
• Ability to understand basic data mapping and recognize when technical issues require escalation

The ideal candidate can confidently speak with retail clients, understand their business needs, configure the ecommerce platform, review item and pricing files, understand mapping requirements, support testing, and help drive successful launches. You do not need to be a developer, but you should be comfortable working in a semi-technical environment and collaborating across customers, operations, and technical teams.

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